Cloud Managed Services
EE Cloud Managed Services
EE Cloud’s Managed Services empower you to deploy and run critical applications with the confidence of continuous, round-the-clock oversight. With an ITIL-compliant service framework, we offer the experience, tools, and assurance you need for secure, performance-optimized, business-aligned cloud operations.
Comprehensive Cloud Lifecycle Management
We provide a full lifecycle of managed services to ensure your cloud infrastructure is competently supported at every stage.
A Network of Global Cloud Technology Leaders
Our partnerships with technology leaders such as AWS, Microsoft Azure, VMWare, and BMC allow us to deliver high-quality, technically proficient services. With training and certification from top providers, our team is ready to support your cloud environment with expertise and dedication.
Managed Services Portfolio
EE’s Managed Services offer comprehensive support across your cloud infrastructure, proactively managing virtualized and cloud resources. We continuously monitor your cloud environment to detect and address service faults and security threats, using the latest tools and best practices for optimal reliability.
Flexible Service Plans
Select the service plan that best aligns with your business needs:
- Remote Management: Managed remotely by EE’s expert team.
- Resource Augmentation: Exclusive, dedicated cloud management by our experienced engineers.
- Hybrid Model: A blend of remote and on-site support for custom-fit solutions.
Focus on Your Business While We Manage Your Cloud
Managing IT investments in virtualization and cloud technologies can be challenging. As an Enterprise Managed Cloud Services provider, EE offers a solution with 24/7/365 support for your cloud-based and virtualized infrastructure, allowing you to maximize the value of your IT investments while focusing on your core business objectives.
Our Next-Generation Managed Cloud Services enable seamless, secure management of your Amazon Cloud. We provide the tools and expertise to accelerate deployments, simplify operations, and empower data-driven decisions that optimize costs, improve compliance, and reduce risk.
Our Managed Cloud Services Approach
We begin with a deep understanding of your business requirements, assessing how future technologies will impact your goals. Our cost-effective solutions are designed to transform your operations and enhance customer experiences.
Security and Compliance
While supporting your AWS cloud, we uphold organizational security and compliance standards, using automation to ensure seamless integration.
Client-Focused Support
Each client is assigned a dedicated technical account manager who oversees:
- Rapid Onboarding: Swift, efficient setup for quick operational readiness.
- Run-the-Business Support: Continuous support to maintain peak performance.
- Application Optimization: Enhancements to maximize application functionality.
Core Objectives of EE Cloud Services
Our mission is to Simplify, Accelerate, and Automate your business processes. With extensive domain expertise, we empower your organization to innovate, improve agility, consult with industry leaders, and gain a competitive advantage.
Key Features of Our Cloud Managed Services
| Service Feature | Description |
|---|---|
| Real-Time Monitoring | Continuous monitoring to ensure performance, uptime, and security. |
| Continuous Automation | Automated workflows to reduce manual tasks and minimize errors. |
| Rapid Onboarding | Efficient, streamlined onboarding to get you operational swiftly. |
| Backup Monitoring | Comprehensive backup solutions for data protection and recovery. |
| Incident Support | 24/7 incident response for prompt issue resolution. |
| Monthly Security Audits | Regular security reviews to maintain compliance and reinforce security. |
| Automated Ticketing | Streamlined ticketing for fast response times and effective issue tracking. |
| Database Monitoring | Proactive monitoring for database security, availability, and performance. |
| Cost Optimization Audits | Regular reviews to identify savings and optimize resource usage. |
AWS Expertise: Certified Consulting Partner
As a Certified Consulting Partner in the Amazon Partner Network, EE has deep expertise in AWS, supporting services like Server Migration, Database Migration, DevOps, and more. Our team enables seamless migrations, ensuring your cloud journey is efficient, secure, and adapted to your unique business needs.
With EE Cloud Managed Services, you gain a reliable partner, dedicated to helping you achieve your business goals through optimized cloud performance, secure infrastructure, and expert support.
Infrastructure as a Service (IaaS)
Flexible, Pay-As-You-Go IT Infrastructure
Commission what you need, pay only for what you use.
We offer IT infrastructure solutions on a monthly subscription basis—covering Servers, Storage, Databases, Networks, Software-Defined Data Centers, Virtual Private Clouds, and more. Our experts are here to help you select the right providers and architect your Cloud solution to optimize both performance and cost.
Simplifying Complex Cloud Architectures
Navigating the vast array of Cloud services can be challenging. Each Cloud provider offers hundreds of services, many of which lack an on-premise equivalent, and their pricing structures can be intricate. Our in-depth expertise in Cloud Service Providers ensures that:
- You can choose the best Cloud Provider for your needs.
- Your solution will be architected for simplicity, efficiency, and cost savings.
Broad Range of Infrastructure Services
Nearly any on-premise solution can be replicated in the Cloud with the flexibility of Cloud infrastructure. Our services include Virtual Machine Configurations, Storage, Databases (including Oracle, MS SQL, MySQL), and DNS services from our network of trusted providers. For organizations requiring global access, we configure and manage high-availability solutions and content delivery networks. Security is paramount, and we protect your infrastructure and applications with both built-in provider tools and advanced security solutions like Trend Micro.
Large-Scale Automation
Save time and resources with precision automation.
For large-scale Virtual Machine deployments, our automation tools streamline the provisioning process across both Public and Private Clouds. Whether utilizing AWS CloudFront or third-party DevOps solutions, our team automates provisioning to ensure reliable, pre-determined configurations.
24/7 Infrastructure Monitoring and Management
Comprehensive monitoring to keep your systems operational and secure.
We offer round-the-clock monitoring of your infrastructure, taking proactive actions to ensure availability and security. Our security services protect against a wide range of threats and vulnerabilities.
Security Compliance and Reporting
Ensuring compliance with industry security standards.
If your organization requires compliance with standards like HIPAA, SOX, or PCI-DSS, we’ve got you covered. Through Configuration Management tools, we ensure that your infrastructure remains compliant, and any configuration drift is corrected automatically. Need compliance reporting? We can generate detailed reports with ease.
Our Skills and Expertise
Our team has over two decades of experience in IT infrastructure and a decade in Virtualization and Cloud technologies. Collectively, our engineers bring 250+ years of experience and are certified by leading Cloud technology providers. With deep expertise in Virtualization, Traditional IT, Hybrid IT, and Cloud solutions, we’re equipped to design and implement infrastructure tailored to your organization’s unique needs.
Deployment Services
Excellence in Cloud Solution Deployment
Successful Cloud deployments require thorough planning, attention to detail, and expertise in provider-specific deployment and automation options. With our extensive experience across major Public Cloud providers, our team’s skills are backed by certifications from leading Cloud technology providers.
Technology-Driven Approach to Minimize Errors
Our approach emphasizes technology solutions that reduce deployment errors and establish repeatable processes for mass deployment. Our teams are adept at:
- Understanding and creating custom Virtual Machine builds.
- Scripting for automated deployment to streamline configuration and provision systems.
- Leveraging automation tools from both vendors and industry leaders like Chef, Puppet, and Ansible to enhance deployment consistency.
For large-scale needs, we can automate deployments across hundreds of servers, maintaining configuration management to prevent drift and ensure stable, uniform environments.
Alignment with ITIL Standards
We are committed to best practices in Cloud deployment and management, aligning our Service Delivery with ITIL standards. This structured approach enhances our ability to provide optimized IT management services, ensuring reliable and highly available Cloud services.
Multi-Vendor Expertise and Partnerships
With established relationships across multiple Cloud vendors, we offer multi-vendor deployments that leverage the strengths of each provider. Our OEM partnerships give us early access to new technologies and direct training, which translates into deep architectural and security insights. This knowledge allows our team to deliver optimized Public, Private, and Hybrid Cloud solutions, tailored to harness the full potential of each provider’s features.
Building Security and Best Practices into Every Deployment
Security is a cornerstone of our deployment process, incorporating both our proprietary best practices and those recommended by industry leaders. These are embedded in every configuration, ensuring secure and resilient deployments.
Balancing Security, Resilience, and Availability
We work with you to achieve an ideal balance between security, resilience, and availability in your Cloud environment. Careful consideration of these factors before deployment helps prevent latency, overloading, and unplanned downtime.
Proven Deployment Experience Across Cloud Environments
From Private and Public Clouds to Hybrid solutions, we bring extensive project experience in delivering a variety of Cloud services for enterprises and SMEs. Our expertise covers:
- Migration, Backup, Disaster Recovery, Compute, Dev & Test Platforms, Storage
- Business applications such as Office 365, HRMS, LMS, CMS, and more.
With a team experienced in projects of varying sizes and complexities, we’re equipped to handle any Cloud deployment need.
Infrastructure Monitoring
EE Proactive Monitoring: Maximize Uptime, Minimize Costs
At EE, we work around the clock to ensure your services remain operational and costs are optimized. Our EEWatch service provides proactive monitoring that maximizes the uptime of your Cloud Infrastructure, applications, and services. Leveraging a variety of tools with differing complexities, reporting depths, and monitoring capabilities, our team is highly trained to interpret and manage the hundreds of metrics these tools generate.
What We Monitor and Manage
We provide comprehensive monitoring and management for:
- Operating Systems
- Custom Applications
- Networks
- Storage
- Applications
- Databases
Key Monitoring Parameters
Our team continuously monitors vital parameters across devices, applications, and services to prevent downtime proactively. Additionally, we track hundreds of parameters with indirect impacts on performance, allowing us to conduct thorough Root Cause Analyses during troubleshooting. Critical parameters are closely monitored, with alerts generated to flag any service degradation, while logs are analyzed to identify root causes.
Application Availability Monitoring
We routinely monitor web applications for availability. Any instance of non-responsiveness triggers immediate alerts, prompting our team to initiate diagnosis and take remedial actions. Our application performance monitoring is a highly specialized service, including customized alert and escalation setups to ensure applications remain available.
Security Monitoring
We support our clients’ security posture by proactively defending against a broad range of threats to Cloud services, applications, and infrastructure. Our team frequently scans and remediates published vulnerabilities as they are identified. Additionally, we analyze Security Information to detect any gaps in security configurations or potential vulnerabilities. Alerts are generated for both real threats and false positives, allowing our Security team to monitor and immediately address severe threats. Our team is also skilled in forensic analysis, enabling us to trace the origins of attacks.
Alerting, Remediation, and Automation
Our tools generate real-time alerts, with severe warnings automatically converted into support tickets for immediate handling. For critical, high-traffic servers, we can enable auto-scaling in response to monitoring alerts. Our remediation teams are responsible for analyzing alerts, performing root cause analyses, and taking corrective actions to restore infrastructure and services to peak performance.
Custom Monitoring Plans with EEWatch
EE Watch offers a variety of plans to match the criticality of your applications. For clients with special requirements, we also provide bespoke monitoring solutions.
Service Assurance
Our services are designed to ensure high availability and minimize downtime. With 24/7 monitoring, our remediation efforts are managed by a team of industry-certified Engineers—including Subject Matter Experts, and L2 and L3 engineers—dedicated to keeping your services reliable and resilient.
Platform as a Service
Accelerating Speed to Market for Software Development
Software development organizations need to develop and test their applications under diverse operating conditions and configurations. Traditionally, this has required building environments and configurations in-house—a process that demands extensive administration and management by IT teams. This preparatory work often incurs delays, slowing the speed to market.
Streamline Development with Pre-Built, Fully Managed Platforms
To overcome these challenges, organizations can now utilize Platform as a Service (PaaS) solutions from Public Cloud providers. These pre-built, fully configured platforms are optimized for the development and testing of software and mobile applications across various technologies. As a client, simply upload your application to the platform and run your tests—all underlying applications, operating systems, and hardware infrastructure are managed by the Cloud provider. This approach allows you to focus on your product, significantly reducing time to market.
We work with Microsoft Azure and AWS to offer a range of platforms tailored for faster product development and deployment. Contact us to discuss how EE’s Platform services can accelerate your journey to market.
Comprehensive Range of Platforms
Both AWS and Azure provide a variety of platforms to support a wide range of application development and testing needs.
Microsoft Azure Platforms
- Web Apps: Supports .NET, Java, PHP, Node.JS, and Python.
- Mobile Apps: Optimized for iOS, Windows, and Android.
- Logic Apps: Enables rapid automation of business processes.
- API Apps & API Management: Secure APIs using Active Directory, Single Sign-On, OAuth, and API Management.
- Notification Hubs: Deliver notifications across major platforms—iOS, Android, Windows, Kindle.
- Mobile Engagement: Boost app usage, retention, and monetization.
AWS Platform Services
- Mobile Development: AWS Mobile Hub supports building, testing, and monitoring of mobile apps.
- App Testing: AWS Device Farm tests Android, FireOS, and iOS applications on real devices in the Cloud.
- Development: AWS Mobile SDK provides a comprehensive mobile software development toolkit.
- API Management: Amazon API Gateway enables API building, deployment, and management.
- Notifications: Amazon SNS offers a robust push notification service.
- Mobile Analytics: Amazon Mobile Analytics facilitates collection, viewing, and export of app analytics.
Our teams have extensive experience with these development and testing platforms, allowing us to recommend the best solutions for your unique requirements.
Need More Control? Build Your Own Platform
For organizations requiring greater control over hardware and software configurations for development and testing, we offer support in building custom-configured platforms. These pre-configured platforms can be deployed across one or multiple servers on any Cloud platform with a single click. Leveraging tools like Puppet, Chef, AWS Beanstalk, and Azure, our team helps you create and deploy customized Dev and Test environments efficiently.
Ready to optimize your development environment? Contact us to explore pre-built or custom solutions tailored to accelerate your software development journey.