EE Proactive Monitoring: Maximize Uptime, Minimize Costs

At EE, we work around the clock to ensure your services remain operational and costs are optimized. Our EEWatch service provides proactive monitoring that maximizes the uptime of your Cloud Infrastructure, applications, and services. Leveraging a variety of tools with differing complexities, reporting depths, and monitoring capabilities, our team is highly trained to interpret and manage the hundreds of metrics these tools generate.

What We Monitor and Manage

We provide comprehensive monitoring and management for:

• Operating Systems
• Custom Applications
• Networks
• Storage
• Applications
• Databases

Key Monitoring Parameters

Our team continuously monitors vital parameters across devices, applications, and services to prevent downtime proactively. Additionally, we track hundreds of parameters with indirect impacts on performance, allowing us to conduct thorough Root Cause Analyses during troubleshooting. Critical parameters are closely monitored, with alerts generated to flag any service degradation, while logs are analyzed to identify root causes.

Application Availability Monitoring

We routinely monitor web applications for availability. Any instance of non-responsiveness triggers immediate alerts, prompting our team to initiate diagnosis and take remedial actions. Our application performance monitoring is a highly specialized service, including customized alert and escalation setups to ensure applications remain available.

Security Monitoring

We support our clients’ security posture by proactively defending against a broad range of threats to Cloud services, applications, and infrastructure. Our team frequently scans and remediates published vulnerabilities as they are identified. Additionally, we analyze Security Information to detect any gaps in security configurations or potential vulnerabilities. Alerts are generated for both real threats and false positives, allowing our Security team to monitor and immediately address severe threats. Our team is also skilled in forensic analysis, enabling us to trace the origins of attacks.

Alerting, Remediation, and Automation

Our tools generate real-time alerts, with severe warnings automatically converted into support tickets for immediate handling. For critical, high-traffic servers, we can enable auto-scaling in response to monitoring alerts. Our remediation teams are responsible for analyzing alerts, performing root cause analyses, and taking corrective actions to restore infrastructure and services to peak performance.

Custom Monitoring Plans with EEWatch

EE Watch offers a variety of plans to match the criticality of your applications. For clients with special requirements, we also provide bespoke monitoring solutions.

Service Assurance

Our services are designed to ensure high availability and minimize downtime. With 24/7 monitoring, our remediation efforts are managed by a team of industry-certified Engineers—including Subject Matter Experts, and L2 and L3 engineers—dedicated to keeping your services reliable and resilient.